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Specialty Regional Operations Director - New England POSTED: Sep 14 Salary: Open Location: Massachusetts Employer: VCA Animal Hospitals Type & Experience Level: Full Time - One to seven years Species: Canine, Feline Function: Practice Manager Employment Type: Private Practice Category: Private Practice Preferred Education: Masters ? ?

VCA Animal Hospitals has a unique leadership and business management opportunity for a Specialty Regional Operations Director (SROD) to join our team in the New England area. This individual will serve as the business leader, guiding the business development, growth and operations of VCA's specialty veterinary hospitals in the region. The bulk of the ROD?s time is spent traveling to the various hospital locations and working with their hospital teams. Minimal air or overnight travel expected. The Specialty Regional Operations Director reports to and is directed by the Group Vice President (GVP). The SROD is an integral part of the management team of these hospitals, that includes the Group Vice President, a Regional Medical Director (RMD), and a group Recruiting & Professional Relations Director (RPRD). This Management team has full responsibility for all operations, medical standards, personnel hiring, and management of the general practice and specialty hospitals within the region. ? Knowledge, Skills and Abilities High level of emotional intelligence. Well-developed communications and interpersonal skills. Sound customer service knowledge including both strategy and tactics. Knowledge of M&A and business development. Knowledge of sales and marketing techniques, including business to business. Ability to analyze and utilize reports and data to affect positive change in a hospital environment with an audience possessing a wide range in educational backgrounds. Strong financial analysis skills. Ability to influence individuals and groups. Knowledge of the veterinary profession including advanced certifications and specialty care. Ability to multi-task and deal with high levels of stress in an environment of changing priorities. Ability to initiate and coordinate the smooth integration of acquisitions. Ability to travel when needed to attend regional and national meetings as well as scheduled hospital visits. ? Education and Experience 4-year college degree required. MBA, DVM, or degree in Healthcare Administration or Hospital Management a plus. Minimum of 3-years of experience in multi-facility operations management with budget management and direct profit and loss responsibility. ? Duties Ensuring that each hospital has a customer centric culture and focus. Maintaining a strong presence in all hospitals, including frequent scheduled and non-scheduled on-site visits, and otherwise provide consistent accessibility via email and phone to both the hospital teams and fellow management team members. Supporting our doctors in their daily efforts and working to create long term, meaningful relationships with the doctor teams that foster engaged dialogue and professional development. Ensuring that doctors are marketing the hospital and services in a meaningful and regular way. Responsibility for effective and timely DVM and pet owner communications by the hospital team. Ensuring that VCA?s standards of quality medical practice are followed in all hospitals. Providing a consistently positive impression of VCA to both hospital team members and colleagues within the local veterinary and business community alike. Empowering staff and doctors to find ways to delight our constituents. Responsibility for administration and review of non-medical client complaints. Developing top talent in the Medical Director and Hospital Manager roles in each hospital. Motivating Medical Directors and Hospital Managers to maintain an ?owner mentality?. Accurately evaluating the performance of Medical Directors and Hospital Managers to ensure that each has clear expectations and goals, and has the support to be able to reach them. Engaging in continuous dialogue with the hospital leadership team on topics such as: Business Development; Exceeding Client Expectations; Day-to-Day Business Operations; Utilizing the P&L statement to affect positive business results; Staff motivation and morale. Responsibility over all HR issues, hiring decisions, and overall quality of the workplace environment. Responsibility for hospital revenue growth and achieving margin goals. Responsibility for creating and then meeting or exceeding budgets. Responsibility for regular evaluation of service and product fees. Responsibility for auditing hospital production for accuracy and fee capture. Responsibility for driving the strategy of service mix and future service needs in the market. Understanding and supporting the VCA brand and marketing tools available to promote new and existing business. Understanding the climate impacting the region?s hospitals and aggressively search for ways to market the hospital, doctors, specialists, and services. Actively participating in appropriate veterinary groups and associations in order to stay current on trends and issues that might impact the business. Evaluating needs and execute proformas for equipment purchases. Initiating and actively supervising facilities improvement projects as warranted. ? Benefits We offer competitive compensation, generous benefits package, flexible work schedule, and the opportunity for career growth within VCA. ? If interested in this opportunity, please click here to apply. ?

VCA Animal Hospitals

MA

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Source: http://careers.colovma.org/jobs/4915405/specialty-regional-operations-director-new-england

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